Q: What is a “System Upgrade?”
A: Plain and simple, Co-op Services Credit Union is upgrading from one computer system to another. This system stores our member information and handles the operations of the Credit Union.
Q: When is the System Upgrade going to occur?
A: The upgrade will take place starting Friday, April 11 at 6 p.m. and will be complete on Monday, April 14. Please review the Upgrade Timeline so you know when you will have limited access to your accounts and you can plan accordingly.
Q: Why is Co-op Services upgrading to a new system?
A: While our current system is up to standards and functioning properly, technology changes quickly. This upgrade allows us to be proactive and keeps us ready to serve our growing membership and their ever changing needs.
Q: Are my accounts and personal information safe during the upgrade?
A: Absolutely. Security and privacy are priorities for us.